Legal
Cancellation & Refunds
Markro is a digital subscription service. This page explains cancellations, and the narrow cases where a refund applies.
This policy is part of our Terms of Service (Section 6). Markro is a fully digital service: nothing is shipped physically; plan access is delivered to your account immediately after payment.
1No-Refund Policy
All purchases are final. We do not offer refunds for change of mind, dissatisfaction, low or no usage, unused subscription time, examination outcomes, or discounted/promotional purchases.
2Cancelling Your Subscription
- Cancel auto-renewal any time from your account, or by emailing support@markro.ai.
- Cancellation stops future billing only. Your access continues until the end of the period you already paid for.
- No pro-rata or partial-period refunds are given on cancellation.
3The Only Refund Scenarios
| Scenario | Resolution |
|---|---|
| Duplicate charge: the same order billed more than once | Excess amount refunded to the original payment method |
| Charged but not activated: payment succeeded but the plan never reached your account due to a technical failure | We activate the plan or refund the payment after verifying payment and server records |
How to claim
- Email support@markro.ai within 7 days of the charge, including the transaction ID.
- Approved refunds are processed to the original payment method within 5 to 7 business days.
4Exclusions
- No refund is payable on accounts terminated for violating the Terms of Service.
- Chargebacks filed for delivered services are treated as a Terms violation and may lead to suspension.
- Service interruptions may be remedied by a goodwill extension of subscription time at Markro's sole discretion, not by monetary refunds.
Questions? Write to support@markro.ai. We respond within 7 days.